1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the website, services, and digital platforms operated by Rafiki Media (“the Company”, “we”, “our”, or “us”).
By accessing our website or engaging our services, you agree to comply with and be legally bound by these Terms. If you do not agree to these Terms, you should not use our website or services.
2. Services
Rafiki Media provides digital marketing, branding, graphic design, website development, social media management, advertising campaign management, content creation, and related creative services.
All services are subject to a formal proposal, quotation, or written agreement outlining deliverables, timelines, payment terms, and scope of work. No service shall be deemed confirmed until agreed upon in writing by both parties.
3. Client Responsibilities
Clients agree to provide accurate and complete information required for the successful delivery of services. This includes timely provision of content, brand assets, access credentials, approvals, and feedback.
Delays caused by failure to provide necessary materials or approvals may impact project timelines, and Rafiki Media shall not be held responsible for resulting delays or performance issues.
Clients are responsible for ensuring that any materials supplied to Rafiki Media, including images, text, trademarks, and media, do not infringe upon third-party rights.
4. Payments and Fees
Fees for services will be outlined in a formal quotation or service agreement. Payments must be made according to the agreed schedule.
Rafiki Media reserves the right to suspend or withhold services in the event of delayed or non-payment. All fees are non-refundable once work has commenced unless otherwise stated in writing.
Additional work outside the agreed scope may be subject to separate charges.
5. Intellectual Property
Upon full payment of agreed fees, final approved deliverables created specifically for the client will become the client’s property, unless otherwise stated in writing.
Rafiki Media retains the right to display completed work in portfolios, marketing materials, and case studies for promotional purposes.
All preliminary concepts, drafts, strategies, methodologies, and proprietary tools remain the intellectual property of Rafiki Media unless explicitly transferred in writing.
6. Revisions and Approvals
Projects typically include a defined number of revision rounds as stated in the proposal or agreement. Additional revisions beyond the agreed scope may incur extra charges.
Once a client approves final deliverables, Rafiki Media is not responsible for errors identified after approval.
7. Third-Party Platforms and Tools
Rafiki Media may utilize third-party platforms, hosting providers, analytics tools, advertising networks, or software to deliver services. We are not responsible for changes, outages, policy updates, or performance issues caused by third-party platforms.
Clients remain responsible for complying with the terms and policies of any third-party services used in connection with their projects.
8. Limitation of Liability
While we strive to deliver high-quality services and measurable marketing results, Rafiki Media does not guarantee specific financial outcomes, sales increases, search engine rankings, or campaign performance unless explicitly agreed in writing.
To the fullest extent permitted by law, Rafiki Media shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services or website.
9. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. Confidential information shall not be disclosed to third parties without prior written consent, except where required by law.
10. Termination
Either party may terminate a service agreement in accordance with the terms specified in the written contract. In the event of termination, the client shall pay for all work completed up to the termination date.
Rafiki Media reserves the right to terminate services immediately if a client breaches these Terms or engages in unlawful or unethical conduct.
11. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Rafiki Media operates, unless otherwise specified in a formal service agreement.
12. Amendments
Rafiki Media reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated Terms.
13. Contact Information
For questions regarding these Terms & Conditions, please contact us.